1 Purpose and scope

TaxTami is a Zimbabwean tax education platform. We use artificial intelligence (AI) tools to help us research, draft, structure and refine the lessons, public-notice analyses and learning materials published on this website. This policy explains, publicly and in plain language, how we use AI and the safeguards we apply.

This policy applies to every page on www.taxtami.com, including all course content (Income Tax, Value Added Tax, Capital Gains Tax, Debt Management, TaRMS Essentials), public-notice articles, blog posts and any downloadable resources we produce.

We have adopted this policy in line with the framework set out in the International Monetary Fund's AI Use Policy, which establishes principles of transparency, accountability, human oversight, confidentiality and continuous improvement for organisations that use AI in their work.

2 Our guiding principles

Five principles govern every use of AI at TaxTami:

• Transparency. We disclose, on this page and where relevant in context, that AI tools assist in producing our content.
• Human oversight. A qualified human reviewer is responsible for every published lesson, article and analysis. AI does not publish to TaxTami unsupervised.
• Accountability. TaxTami remains fully responsible for the accuracy, lawfulness and educational value of everything we publish, regardless of which tools were used in production.
• Data protection. We do not feed personal data, client information or confidential third-party material into public AI systems.
• Continuous improvement. We review and update our AI practices as the technology, the law and best practice evolve.

3 Where and how we use AI

AI assists our editorial team in the following well-defined ways:

• Research and synthesis — gathering and summarising public information about Zimbabwean tax legislation, ZIMRA Public Notices, statutory instruments and case law.
• Drafting support — producing first-draft text for lesson sections, learning objectives, worked examples, quiz questions and explanatory callouts that are then edited by our reviewers.
• Structural consistency — helping us apply our standard A–I lesson framework (Lesson Context, Legislative Framework, Conceptual Explanation, Real-World Applicability, Case Law Integration, Common Pitfalls, Knowledge Check, Quiz Answers, Key Takeaways) consistently across hundreds of lessons.
• Plain-language rewriting — converting dense statutory text into accessible language for students, SMEs and professionals.
• Translation assistance — supporting our English / Shona / Ndebele language toggles.
• Code, layout and accessibility tasks — building and maintaining the structure of the website itself.

4 Human oversight and editorial review

Every piece of AI-assisted content passes through a human review workflow before publication:

• An editor verifies that the content is consistent with the current Zimbabwean tax statutes, statutory instruments and ZIMRA Public Notices in force at the date of publication.
• Case-law citations, section numbers and worked-example calculations are checked against primary sources.
• Tone, terminology and brand voice are reviewed and adjusted where needed.
• Quiz questions and answer explanations are tested for technical accuracy and pedagogical soundness.

Where a reviewer cannot independently verify a claim, the claim is either removed, qualified, or held back for further research. We would rather publish less and be right than publish more and mislead.

5 Sourcing, accuracy and verification

Our AI-assisted content is anchored to authoritative Zimbabwean primary sources, including:

• The Income Tax Act [Chapter 23:06], the Value Added Tax Act [Chapter 23:12], the Capital Gains Tax Act [Chapter 23:01], the Customs and Excise Act [Chapter 23:02], the Revenue Authority Act [Chapter 23:11] and related statutory instruments.
• ZIMRA Public Notices, Domestic Taxes Practice Notes and TaRMS guidance.
• Reported judgments of the Zimbabwean courts and the Special Court for Income Tax Appeals, with persuasive reference to South African and Commonwealth authorities where appropriate.
• Treaties, model conventions and OECD/UN commentary where relevant to cross-border issues.

AI is not a primary source of law. We do not treat AI output as authority — it is a drafting aid that must be verified against the texts above.

6 Data protection and confidentiality

We treat personal data and confidential information with care:

• We do not upload identifiable taxpayer information, client files or correspondence into public AI services.
• We do not use AI to generate individualised tax advice for any specific taxpayer or transaction.
• Information you submit through our contact form is used only to respond to your enquiry and is not used to train any AI model.
• Where we use enterprise AI tools that retain inputs, we configure those tools, where available, to disable training on our prompts.

Our handling of personal data is governed by Zimbabwe's Data Protection Act [Chapter 11:24] and the principles set out in our Privacy Policy.

7 Limitations and disclaimers

AI tools, even with strong human oversight, have known limitations. Users of TaxTami should be aware that:

• Tax law in Zimbabwe changes frequently. Annual Finance Acts, statutory instruments and Public Notices can amend the position described in any lesson at short notice.
• Lessons and articles on this site are educational materials, not legal or tax advice. They cannot be relied on as a substitute for advice from a qualified Zimbabwean tax practitioner addressing your specific facts.
• AI can occasionally introduce subtle drafting errors. While our review process is designed to catch these, no process is perfect. If you spot an error, please tell us — see § 10 below.
• Worked examples use illustrative figures and assumptions. They are intended to demonstrate principles, not to predict outcomes for any real taxpayer.

8 Accountability and governance

TaxTami's editorial team is accountable for everything published on this site. Our governance arrangements include:

• An internal record of which lessons and articles were AI-assisted and the date and scope of the human review.
• A defined escalation path for content involving novel, contested or high-risk technical questions, which receives a second-reviewer check before publication.
• Periodic audits of published content against the latest Zimbabwean tax statutes and ZIMRA notices.
• Clear ownership of this AI Use Policy at editorial-leadership level, with annual review built in.

9 Continuous improvement

This policy is a living document. We will:

• Review it at least once a year, and sooner if there is a material change in the AI tools we use, the legal environment in Zimbabwe, or international best practice.
• Update the “Last updated” date and version number at the top of this page whenever we make a substantive change.
• Track and learn from any errors users report, and use those learnings to improve our review workflow.
• Monitor developments at the Zimbabwean Information and Communication Technologies regulator and the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), and align our practices with any future Zimbabwean AI guidance.

10 Contact and feedback

We welcome questions, corrections and constructive feedback on our use of AI or on any content you encounter on TaxTami.

• Email: info@taxtami.com
• Phone: +263 716 663 800
• Web: contact.html

If you believe a specific page on TaxTami contains an inaccuracy, please tell us which page and what you believe is wrong. We aim to acknowledge corrections within five working days and to publish a fix or a clarification as soon as it has been verified.